Refund Policy
At CAPI, we take pride in providing the highest quality matcha. If you are not completely satisfied with your purchase, we accept returns under the following conditions:
- Returns are only accepted for unused and unopened products.
- Requests for returns must be made within 7 days from the delivery date.
- Customers are responsible for return shipping costs, unless the product was damaged or incorrect upon arrival.
- Refunds will be processed once the returned item is received and inspected.
To initiate a return, please contact our support team at capimatcha.info@gmail.com with your order details.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve the issue.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.